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As the graph shows, requests put in during the morning see a 5-hour median response time; wait until the end of the afternoon, and you're looking at a response time closer to 17 hours.
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Aeroplan is the frequent-flyer program [1] owned by Air Canada, Canada's flag carrier. The Aeroplan program was created in July 1984 by Air Canada as an incentive program for its frequent flyer customers. In 2002 it was spun off as a separate corporate entity and eventually sold to Aimia.
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The announcement generally went unnoticed at the time. [ 30 ] In 2016, as the deadline for redeeming points came closer, the media began to report on Canadian collectors struggling to redeem their points, [ 31 ] frustrations with customer service, [ 32 ] [ 33 ] accusations that reward offers were being manipulated to discourage redemption and ...
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