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  2. Situation, task, action, result - Wikipedia

    en.wikipedia.org/wiki/Situation,_task,_action...

    The interviewee can define what they would do (differently, the same, or better) next time being posed with a situation. Common questions that the STAR technique can be applied to include conflict management, time management, problem solving and interpersonal skills. [3]

  3. Friedrich Glasl's model of conflict escalation - Wikipedia

    en.wikipedia.org/wiki/Friedrich_Glasl's_model_of...

    Solutions leading to de-escalation are not immediately apparent in this model, [4] particularly when it appears to both conflict parties impossible to reverse the situation (e.g. an aggressive act on the territory of a state, separation of a common child from the other parent, withdrawal of nationality by a state, mass redundancy to improve ...

  4. Managing up and managing down - Wikipedia

    en.wikipedia.org/wiki/Managing_up_and_managing_down

    Leadership skills. The skills that managers and leaders require heavily overlap and the main focus in both sets is creating mutual trust and respect between one and one's subordinates. Utilizing the right management style. Recognizing what one's management style is allows one to utilize it in a way that matches employees’ motivation styles.

  5. Escalation dominance - Wikipedia

    en.wikipedia.org/wiki/Escalation_dominance

    Escalation dominance refers to a nation's ability to control the escalation ladder in a conflict, ensuring that it can escalate or de-escalate the situation to its advantage. [ 1 ] References

  6. Escalation of commitment - Wikipedia

    en.wikipedia.org/wiki/Escalation_of_commitment

    Escalation of commitment is a human behavior pattern in which an individual or group facing increasingly negative outcomes from a decision, action, or investment nevertheless continue the behavior instead of altering course. The actor maintains behaviors that are irrational, but align with previous decisions and actions.

  7. Oral skills - Wikipedia

    en.wikipedia.org/wiki/Oral_skills

    Oral skills are speech enhancers that are used to produce clear sentences that are intelligible to an audience. Oral skills are used to enhance the clarity of speech for effective communication. Communication is the transmission of messages and the correct interpretation of information between people.

  8. Conflict resolution - Wikipedia

    en.wikipedia.org/wiki/Conflict_resolution

    Conflict resolution is conceptualized as the methods and processes involved in facilitating the peaceful ending of conflict and retribution.Committed group members attempt to resolve group conflicts by actively communicating information about their conflicting motives or ideologies to the rest of group (e.g., intentions; reasons for holding certain beliefs) and by engaging in collective ...

  9. De-escalation - Wikipedia

    en.wikipedia.org/wiki/De-escalation

    In the military, de-escalation is a way to prevent military conflict escalation. A historic example is the teaching harvested from the Proud Prophet war simulation of a conflict between the US and the USSR, which took place in 1983. In war-time diplomacy, de-escalation is used as an exit strategy, sometimes called an "off-ramp" or "slip road ...