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  2. Fix security certificate error messages in Internet Explorer

    help.aol.com/articles/message-the-security...

    While Internet Explorer may still work with some AOL products and services, it's no longer supported by Microsoft and can't be updated. Because of this, we recommend you download a supported browser for a more reliable and secure experience online.

  3. Troubleshoot a broadband internet connection - AOL Help

    help.aol.com/articles/troubleshooting-a...

    If you're using broadband (cable) internet and you can't connect, try the following troubleshooting steps in the order listed until you get up and running again. 1. Check if you can visit other sites with a different browser - If you can go to another site, the problem may be associated the browser you're using.

  4. Fix problems with the AOL app on Android - AOL Help

    help.aol.com/articles/aol-app-troubleshooting

    Verified for version 4.4 and later. 1. Open the Settings app. 2. Tap Apps. 3. Tap AOL. 4. Tap Force Stop. 5. If prompted, tap Force Stop again to confirm. 6. Relaunch the app and attempt to reproduce the issue.

  5. Restore your browser to default settings - AOL Help

    help.aol.com/articles/reset-web-settings

    This can remove adware, get rid of extensions you didn't install, and improve overall performance. Restoring your browser's default settings will also reset your browser's security settings. A reset may delete other saved info like bookmarks, stored passwords, and your homepage.

  6. AOL Video - Troubleshooting - AOL Help

    help.aol.com/articles/aol-video-troubleshooting

    For the best viewing experience, we recommend that you use a high-speed internet connection such as DSL or cable modem. After trying the first solution, check whether you can play the video. If you still get a black, green or distorted screen, continue using the suggested solutions until the problem is fixed. Solutions. Restart your computer

  7. Troubleshooting AOL Desktop Gold

    help.aol.com/articles/aol-desktop-troubleshooting

    Desktop Gold doesn't provide dial-up internet connectivity and can only be used if you already have a broadband internet connection. If you're having trouble getting online, check to see if the issue is with your internet connection.Our help article, Troubleshooting a Broadband Connection, provides some useful troubleshooting tips. If you are ...

  8. Fix problems reading or receiving AOL Mail

    help.aol.com/articles/fix-problems-reading-or...

    If possible, ask the sender to resend the message to see if you can get the message a second time. Check for emails in your Spam folder. If you find emails in your Spam folder that don't belong there, you'll need to mark the messages as "not spam." 1. Sign in to AOL Mail. 2. Click the Spam folder. 3. Select the message that isn't spam. 4.

  9. Download and install the AOL app on Android

    help.aol.com/articles/download-and-install-the...

    Learn more about the AOL app and download it from Google Play. The AOL app is available for Android devices running Android 9.0 or newer. Open the Google Play Store on your device. Type "AOL" in the search field. Choose AOL - News, Mail & Video from the search results. Tap Install. Tap Open. If you're unable to update the AOL app, use the ...