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While Xfinity’s standard plans start at $35 per month, its Internet Essentials program for lower-income customers offers download speeds up to 50 Mbps and free equipment for just $9.95 per month ...
Comcast charges $20 for internet installation, [22] but the fee is waived for customers who opt to install themselves. [23] In 2011, Comcast launched its "Internet Essentials" program, which offers low-cost internet service to families with children who qualify for free or reduced price school lunches.
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Comcast's Customer Service Rating by the ACSI surveys indicate that the company's customer service has not improved since the surveys began in 2001. Analysis of the surveys states that "Comcast is one of the lowest scoring companies in ACSI. As its customer satisfaction eroded by 7% over the past year, revenue increased by 12%."
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Comcast agreed to offer an internet service plan for qualifying low-income families for at least three years as part of the acquisition. The plan, "Internet Essentials", initially offered a 1.5-megabit connection for $9.95 per month (increased to 5 megabits in 2013) [ 12 ] with no activation or equipment fees, as well as an opportunity to ...
Altice USA (also known as Optimum); AT&T Internet; Charter Communications (also known as Spectrum); Comcast High Speed Internet (also known as Xfinity); Consolidated Communications (including FairPoint Communications)