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The behavioural outcomes of an engaged consumer are what links CE to profits. From this point of view, "CE is the best measure of current and future performance; an engaged relationship is probably the only guarantee for a return on your organization's or your clients' objectives."
The customer franchise is, to all practical intents, the external alter ego of the brand, and hence can be seen as the mirror image of the brand franchise. The brand is how the producer typically sees the (internal) investment. The customer franchise is the outcome of that internal investment; the counterbalancing entry with the customers.
The ORS measures the client’s therapeutic progress while asking about their level of distress and functioning. The SRS measures the quality of the therapeutic relationship. [1] A number of studies and meta-analyses have demonstrated the benefit of routinely monitoring and using client outcome data and feedback to inform care. [4]
Performance indicators differ from business drivers and aims (or goals). A school might consider the failure rate of its students as a key performance indicator which might help the school understand its position in the educational community, whereas a business might consider the percentage of income from returning customers as a potential KPI.
Image source: The Motley Fool. Bank of America (NYSE: BAC) Q4 2024 Earnings Call Jan 16, 2025, 11:00 a.m. ET. Contents: Prepared Remarks. Questions and Answers. Call Participants
Reputation management, refers to the influencing, controlling, enhancing, or concealing of an individual's or group's reputation.It is a marketing technique used to modify a company's reputation in a positive way. [1]
Home Depot CEO fanned concerns on the economy after issuing a cautious outlook.The home improvement retailer posted a slight earnings beat on Tuesday before the market open as consumers spent less ...
Home Depot ()'s earnings are downsizing as consumers pull back on their HGTV dreams.The home improvement store reported Q3 earnings on Tuesday morning. Sales are down 3.10% year over year, though ...