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Service quality (SQ), in its contemporary conceptualisation, is a comparison of perceived expectations (E) of a service with perceived performance (P), giving rise to the equation SQ = P − E. [1] This conceptualistion of service quality has its origins in the expectancy-disconfirmation paradigm.
Commercial law (or business law), [1] which is also known by other names such as mercantile law or trade law depending on jurisdiction; is the body of law that applies to the rights, relations, and conduct of persons and organizations engaged in commercial and business activities.
The case concerned unauthorized duplication by the company MP3.com of songs from a wide selection of compact discs for the purposes of launching a service that allowed users to access their private music collections online from anywhere in the world. [1] This business model was ruled to be a violation of American copyright law.
A law book is "a work of legal doctrine". [1] It consists of "law talk", that is to say, propositions of law. [2] "The first duty of a law book is to state the law as it is, truly and accurately, and then the reason or principle for it as far as it is known". [3] The "first requisite in a law-book is perfect accuracy". [4]
When perceptions exceed expectations then service quality is high. The model of service quality identifies five gaps that may cause customers to experience poor service quality. In this model, gap 5 is the service quality gap and is the only gap that can be directly measured. In other words, the SERVQUAL instrument was specifically designed to ...
Columbia Business Law Review (CBLR) is a law journal published by students at Columbia Law School. It is the second most-cited student-edited business law journal and the sixth most-cited business law journal. CBLR publishes three issues each year and includes leading articles in business law and student-written notes. Every year, the third ...
In a general manner, quality in business consists of "producing a good or service that conforms [to the specification of the client] the first time, in the right quantity, and at the right time". [3] The product or service should not be lower or higher than the specification (under or overquality).
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