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To manage and recover your account if you forget your password or username, make sure you have access to the recovery phone number or alternate email address you've added to your AOL account. If you know your username but need to reset your password, make sure you create a strong password after you're back in your account.
Reset a forgotten password. Use Sign-in Helper, AOL's password reset and account recovery tool, to get back in to your account. Go to the Sign-in Helper. Enter one of the account recovery items listed. Click Continue. Follow the instructions given in the Sign-in Helper. Change your password. From a desktop or mobile web browser:
An Apple Account can be created by going to the associated website. [2]As of December 2024, Apple has discontinued security questions & made two-factor authentication mandatory for activating iTunes & App Store functionality on a newly created account – a process that requires a device with at least iOS 13.4, iPadOS 13.4, macOS 10.15.4 or later.
Tell us one of the following to get started: Sign-in email address or mobile number; Recovery phone number; Recovery email address
If you're having issues sending and receiving emails for your AOL Mail account in a third-party email application, you may need to reauthenticate your account by removing and re-entering your password or removing and re-adding your AOL Mail account.
Alongside standard passwords, the program supports the use of passkeys and multi-factor authentication security codes and will provide users with security recommendations if their passwords are easily guessable or found in a data breach. [3] Accounts can also be added to shared groups to grant access to friends and family.
If you have forgotten your password and you previously entered an email address when signing up for the account or in your Preferences, and you still have access to that email account, then this special page can help you recover access to your account.