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A Firestone customer service representative in Berkeley Heights, New Jersey. Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services.
This training is a first step in ensuring the process of using the job interview to decide whom to hire works the same in a selection situation where there are cross-cultural factors. One cultural difference in the job interview is in the type of questions applicants will expect and not expect to be asked. [207]
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