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In order to protect the privacy and security of the deceased user's account, any decision regarding a request will be made only after a careful review. Note: This help page applies to U.S. accounts only. Requests submitted for non-U.S. accounts will not be accepted and will not receive a response. Requesting to close an AOL account
In the case of a joint account, you or the joint account holder, will simply need to remove the deceased’s name from the account. For all other cases, you will need to cancel the account.
Contact the firm's estate department to inform them of the account holder’s death. If the account is held in a trust, contact the successor trustee as well. Gather the required documentation.
Unless the deceased left a list of accounts along with the corresponding account name and password, you’re going to have to do some digging and make several phone calls. If you have access to ...
Digital inheritance is the passing down of digital assets to designated (or undesignated) beneficiaries after a person’s death as part of the estate of the deceased. What was traditionally passed down as physical assets – analog materials such as letters, financial paperwork, photographs, or books – now exist for many people almost entirely in digital form as email, online banking ...
According to a draft of the proposal, the personal representative of the deceased, such as the executor of a will, would get access to - but not control of - a person's digital files so long as ...
• Each username on an account must be closed separately. • Primary usernames can't be closed until 30 days after all additional usernames and designated primary usernames are closed. • You can only close your account if it has no remaining balance and it's been 90 days since you canceled your active subscriptions and paid plans.
When you send the Power of Attorney copy, remember to include your contact info and the AOL email address of the current account owner. Once we receive the documents, one of our representatives will get in touch with you within 3 business days to process the request.