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The Operate Phase deals with the efficient operation, monitoring, and support of deployed services in line with agreed-to service level agreement (SLA) targets. The Manage Layer helps users establish an integrated approach to IT service management activities through the use of risk management, change management, and controls. It also provides ...
It was later renamed into Microsoft Operations Manager (MOM) - in 2003, Microsoft began work on the next version of MOM: It was called Microsoft Operations Manager 2005 and was released in August 2004. [5] [6] Service Pack 1 for MOM 2005 was released in July 2005 with support for Windows 2003 Service Pack 1 and SQL Server 2000 Service Pack 4.
In July 2013, Microsoft announced another reorganization into five engineering groups and six corporate affairs groups. [3] A year later, in June 2015, Microsoft reformed into three engineering groups. [4] In September 2016, a new group was created to focus on artificial intelligence and research. [5]
System Center Service Manager is a software product by Microsoft to allow organizations to manage incidents and problems. [1] [2] Microsoft states that the product is compliant with industry best practices such as the Microsoft Operations Framework and ITIL. SCSM has integrated ITIL compliant fulfillment of service requests.
Microsoft Configuration Manager (ConfigMgr) is a systems management software product developed by Microsoft for managing large groups of computers providing remote control, patch management, software distribution, operating system deployment, and hardware and software inventory management.
Microsoft System Center Advisor (SCA; formerly Codename Atlanta), is a commercial software as a service offering from Microsoft Corporation that helps change or assess the configuration of Microsoft Servers software over the Internet. [1] It is part of Microsoft System Center brand. [1]
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ISO/IEC 20000, like its BS 15000 predecessor, was originally developed to reflect best practice guidance contained within the ITIL framework, [citation needed] although it equally supports other IT service management frameworks and approaches including Microsoft Operations Framework and components of ISACA's COBIT framework. The differentiation ...