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However, Windows Remote Assistance does not support file transfer and clipboard sharing in Windows 7. [9] [10] Remote Assistance is installed by default on Windows clients, but must be added manually on Windows Server 2008 R2 servers. [11] Remote assistance sessions may be initiated using the Windows Remote Assistance application available on ...
One of the most used tools in remote support sessions are the ones that allow desktop sharing. [2] It is also possible to provide what is commonly called Unattended Support (the technician is granted total remote access to the client’s computer, even when he is not physically close to it).
The Remote Desktop client for Windows (MSRDC), [17] branded as Microsoft Remote Desktop, Remote Desktop, and Azure Virtual Desktop if installed from the Microsoft Store, is a client that uses the Remote Desktop Protocol to allow users to connect to Azure Virtual Desktops on feeds made available by enterprise administrators. [18]
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Remote assistance: remote and local users are able to view the same screen at the same time, so a remote user can assist a local user. Access permission request: local user should approve a remote access session start. NAT passthrough: the ability to connect to the server behind a NAT without configuring the router's port forwarding rules. It ...
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The server's CPU must support Second Level Address Translation (SLAT), and have it enabled. For Windows Server 2008 R2 SP1, at least one DirectX 9.0c and 10.0 capable graphics card must be installed on the server. For Windows Server 2012, at least one DirectX 11.0 capable graphics card with a WDDM 1.2 driver must be installed on the server. [22]
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