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Customer service representatives, customer service advisors, customer service agents, or customer service associates are employees who interact with customers to handle and resolve complaints, process orders, and provide information about an organization’s products and services. They may work in an office with a call center or in retail.
Certified Associate in Project Management (CAPM) is a credential offered by the Project Management Institute (PMI). The CAPM is an entry-level certification for project practitioners. Designed for those with less project experience, the CAPM is intended to demonstrate candidates' understanding of the fundamental knowledge, terminology and ...
Project Management Professional (PMP) is an internationally recognized professional designation offered by the Project Management Institute (PMI). [1] As of 31 July 2020, there are 1,036,368 active PMP-certified individuals and 314 chartered chapters across 214 countries and territories worldwide.
Project management is the process of supervising the work of a team to achieve all project goals within the given constraints. [1] This information is usually described in project documentation, created at the beginning of the development process.
The Knowledge, Skills, and Abilities (KSA) framework, is a series of narrative statements that, along with résumés, determines who the best applicants are when several candidates qualify for a job. The knowledge, skills, and abilities (KSAs) necessary for the successful performance of a position are contained on each job vacancy announcement ...
US Navy Chief of Naval Operations (CNO) Adm. Gary Roughead (left) talks with project managers. A project manager is a professional in the field of project management.Project managers have the responsibility of the planning, procurement and execution of a project, in any undertaking that has a defined scope, defined start and a defined finish; regardless of industry.
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Tasks in project management are activity that needs to be accomplished within a defined period of time. Time limit is a narrow field of time, or a particular point in time, by which an objective or task must be accomplished. Work in project management is the amount of effort applied to produce a deliverable or to accomplish a task (a terminal ...