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In order to protect the privacy and security of the deceased user's account, any decision regarding a request will be made only after a careful review. Note: This help page applies to U.S. accounts only. Requests submitted for non-U.S. accounts will not be accepted and will not receive a response. Requesting to close an AOL account
A memorialized account serves as a place where family and friends can share memories to celebrate the deceased person’s life, with the word “Remembering” shown next to the deceased person ...
Things to know when you change your AOL account to the free AOL plan: If you cancel your billing and change to the free AOL plan in the middle of your billing cycle, you'll continue to have access to the service until the end of your current billing cycle. If you have any active premium subscriptions, those will continue to be billed separately.
If you're having issues sending and receiving emails for your AOL Mail account in a third-party email application, you may need to reauthenticate your account by removing and re-entering your password or removing and re-adding your AOL Mail account. Get the steps for common third-party email applications. Account Management · Dec 9, 2024
In the case of a joint account, the account is equally shared between the deceased and another person. It’s a good idea to notify the co-owner of the account to let them know that they will be ...
For both memorializing or removing a deceased users account, a verified user needs to submit a tangible document that shows proof of death of the user. [39] However, to fully remove an account, the user must be a close or direct family member to the deceased person, and show proof of credibility as well. [39]
That means, for example, a widow can read her deceased husband's emails but can't send emails from that account. And a person can access music or video downloads, but not copy the files if doing ...
• You can only close your account if it has no remaining balance and it's been 90 days since you canceled your active subscriptions and paid plans. Visit your MyAccount page to cancel paid services and pay account balances .