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The automotive aftermarket is the secondary parts market of the automotive industry, concerned with the manufacturing, remanufacturing, distribution, retailing, and installation of all vehicle parts, chemicals, equipment, and accessories, after the sale of the automobile by the original equipment manufacturer (OEM) to the consumer. The parts ...
There have been a significant number of economic literature discussing about the aftermarket monopolisation after US Supreme Court's 1992 decision in the case Eastman Kodak Company v. Image Technical Service. [1] [5] [7] The key issue of the debate is whether the monopolisation in the aftermarket harms customers and social welfare. [1] [4]
Aftermarket may refer to: . Aftermarket (merchandise), any market where customers who buy one product or service are likely to buy a related, follow-on product Automotive aftermarket, the addition of non-factory parts, accessories and upgrades to a motor vehicle also to include removal of parts after vehicle is placed on market
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Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.
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The task of a presales person starts from the initial contact phase and often ends once the customer has been acquired i.e. sale is made. In some cases, pre-sales also will provide some initial or post-sale transitional support. Note that while presales is a part of the sales process, it typically excludes the negotiation and contractual ...
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