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While having a one-on-one with a toxic colleague, she recommends that employees try to stay level-headed. “Keep in mind that bullying is about the bully. It's their character and integrity at ...
A high LPC score suggests that the leader has a "human relations orientation", while a low LPC score indicates a "task orientation". Fiedler assumes that everybody's least preferred coworker in fact is on average about equally unpleasant, but people who are relationship-motivated tend to describe their least preferred coworkers in a more positive manner, e.g., more pleasant and more efficient.
For customer-facing roles: “How do you handle an upset customer or client?”. Evaluate their customer service skills and ability to manage difficult interactions. For creative roles: “Can you ...
Conflict resolution is conceptualized as the methods and processes involved in facilitating the peaceful ending of conflict and retribution.Committed group members attempt to resolve group conflicts by actively communicating information about their conflicting motives or ideologies to the rest of group (e.g., intentions; reasons for holding certain beliefs) and by engaging in collective ...
Emotions in the workplace play a large role in how an entire organization communicates within itself and to the outside world. "Events at work have real emotional impact on participants. The consequences of emotional states in the workplace, both behaviors and attitudes, have substantial significance for individuals, groups, and society". [ 1 ] ".
In fact, 53 percent of employees choose to ignore workplace problems rather than work to solve them, and only 31 percent of managers believe they address workplace confrontations well. It’s the ...
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