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Managed services is the practice of outsourcing the responsibility for maintaining, and anticipating need for, a range of processes and functions, ostensibly for the purpose of improved operations and reduced budgetary expenditures through the reduction of directly-employed staff.
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
In computing, managed security services (MSS) are network security services that have been outsourced to a service provider.A company providing such a service is a managed security service provider (MSSP) [1] The roots of MSSPs are in the Internet Service Providers (ISPs) in the mid to late 1990s.
Managed Mobility Services (MMS) is a term used by analysts and businesses to describe the outsourcing and managing services that many businesses provide. Mobility Managed Services includes the IT and process management service needed for a company to acquire, provision and support smartphones , tablets and other field force devices.
The information technology is typically delivered as a managed service with a clear IT services catalog and pricing associated with each of the catalog items. At its core, ITaaS is a competitive business model where businesses have many options for IT services and the internal IT organization has to compete against those other external options ...
Operations management for services has the functional responsibility for producing the services of an organization and providing them directly to its customers. [ 1 ] : 6–7 It specifically deals with decisions required by operations managers for simultaneous production and consumption of an intangible product.
Service management in the manufacturing context, is integrated into supply chain management as the intersection between the actual sales and the customer point of view. The aim of high-performance service management is to optimize the service-intensive supply chains, which are usually more complex than the typical finished-goods supply chain.
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