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ADFS support; While Remote Assistance establishes a Remote Desktop Protocol (RDP) connection to the end user's computer (requires TCP port 3389 to be opened on the client machine and the firewall/NAT/router behind which the machine is), Quick Assist is cloud-based and requires one outbound connection from the helper's PC to the cloud service ...
The .NET client is targeted to Microsoft Windows computers and is activated with a custom URI Scheme which starts the session from an installed handler on the controller's workstation. [11] For end-users joining a support session, a variety of bootstrappers can be used including Microsoft's ClickOnce technology. [12]
Remote Desktop Services (RDS), known as Terminal Services in Windows Server 2008 and earlier, [1] is one of the components of Microsoft Windows that allow a user to initiate and control an interactive session [2] on a remote computer or virtual machine over a network connection.
The Remote Desktop client for Windows (MSRDC), [17] branded as Microsoft Remote Desktop, Remote Desktop, and Azure Virtual Desktop if installed from the Microsoft Store, is a client that uses the Remote Desktop Protocol to allow users to connect to Azure Virtual Desktops on feeds made available by enterprise administrators. [18]
Microsoft Configuration Manager (ConfigMgr) is a systems management software product developed by Microsoft for managing large groups of computers providing remote control, patch management, software distribution, operating system deployment, and hardware and software inventory management.
Microsoft App-V is an additional component requiring licensing for use. Licensing is user-based and is either acquired by licensing Microsoft Desktop Optimization Pack (MDOP) for use on client operating systems, or as part of the Microsoft Remote Desktop Server Client Access License for use on Remote Desktop Servers.