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2. Automated telephone survey - Wikipedia

   en.wikipedia.org/wiki/Automated_telephone_survey

   Customer Satisfaction; Establish a comprehensive customer satisfaction survey system to get feedback about what they want and subsequently offer the better services. Academic Research; Educational institutions including colleges and universities rely on phone surveys to get the feedback from the students and parents. [4] Robo-Polling

3. Computer-assisted survey information collection - Wikipedia

   en.wikipedia.org/wiki/Computer-assisted_survey...

   The most common modes of computer-assisted survey information collection, ranked by the extent of interviewer involvement, are: [1] CATI (Computer-assisted telephone interviewing) is the initial CASIC mode where a remotely present interviewer calls respondents by phone and enters the answers into a computerized questionnaire.

4. Customer satisfaction - Wikipedia

   en.wikipedia.org/wiki/Customer_satisfaction

   For B2B customer satisfaction surveys, where there is a small customer base, a high response rate to the survey is desirable. [34] The American Customer Satisfaction Index (2012) found that response rates for paper-based surveys were around 10% and the response rates for e-surveys (web, wap and e-mail) were averaging between 5% and 15% - which ...

5. Contact AOL customer support

   help.aol.com/articles/account-management...

   Contact AOL customer support The AOL Help site is your starting point for getting support from AOL. Support may come via phone, chat, social media or help articles, depending on the question or issue you have.

6. Net promoter score - Wikipedia

   en.wikipedia.org/wiki/Net_promoter_score

   Net promoter score (NPS) is a market research metric that is based on a single survey question asking respondents to rate the likelihood that they would recommend a company, product, or a service to a friend or colleague. [1]

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   Get AOL Mail for FREE! Manage your email like never before with travel, photo & document views. Personalize your inbox with themes & tabs. You've Got Mail!

8. Computer-assisted web interviewing - Wikipedia

   en.wikipedia.org/wiki/Computer-assisted_web...

   Lurkers view all of the questions in the survey, but do not answer any of the questions. Lurking drop-outs represent a combination of 3 and 4. Such a participant views some of the questions without answering, but also quits the survey prior to reaching the end. Item non-responders view the entire questionnaire, but only answer some of the ...

9. American Customer Satisfaction Index - Wikipedia

   en.wikipedia.org/wiki/American_Customer...

   A company's ACSI score is derived from three manifest variables (i.e. survey questions) within the ACSI questionnaire, each rated on a 1-10 scale by the respondents interviewed for that company, government agency, or other organization: [7]