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Find answers and solutions for Windows-related issues from Microsoft experts and other users. Browse products, learn more about Microsoft 365, Surface, Xbox, and more.
A user asks how to open Excel files in the online version of Microsoft 365 instead of the desktop app. An independent advisor replies with steps to install Microsoft 365 and explains the limitations of the Business Basic plan.
Learn how to distinguish between Microsoft Customer Agreement (MCA) and Microsoft Online Service Agreement (MOSA) in billing account details. Find out how to transfer from MOSA to MCA and the benefits of the new agreement.
Find out how to chat or call a live person for Microsoft 365, Office, OneDrive, Windows and other products. See the online web chat link, phone numbers and tips from Microsoft agents and other users.
A user reports that MS Word Online messes up the document created on MS Word Desktop App. A volunteer moderator explains that Word Online has limited capabilities and suggests posting feedback in the Uservoice forum.
Learn how to create and print envelopes in desktop Word for Microsoft 365, or save and upload them to OneDrive for Word Online. See answers from experts and users on common issues and questions about printing envelopes.
Users report issues with staying signed in to Office 365 on their browsers, especially on Mac. Microsoft agents provide some possible solutions, such as clearing cache, using private mode, or reporting the problem.
A user asks how to find the product key for Office 365 after installing it from the online profile. Three replies suggest different solutions, such as uninstalling the trial version, using the fixit tool, or running commands in CMD.
Learn how to use the fax app that comes with Windows 10 and Microsoft 365 to send and receive faxes online. Follow the links and instructions provided by an independent advisor in this Microsoft Community forum thread.
The administrator can use the following steps to create the support ticket with Microsoft Sign in to Microsoft 365 admin center with your Microsoft 365 admin account, and select Support > Help and support, enter your question and select Contact support. You can use the article for reference on how to create a support ticket in Microsoft 365.