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2. Ride-hailing platform Lyft ties up with Anthropic for AI ...

   www.aol.com/news/ride-hailing-platform-lyft-ties...

   The company said it has been using Anthropic's Claude AI model, through Amazon's Bedrock generative AI platform, which has helped reduce the average customer service resolution time by 87% and is ...

3. Virtual assistant - Wikipedia

   en.wikipedia.org/wiki/Virtual_assistant

   Also, companies in various industries often incorporate some kind of virtual assistant technology into their customer service or support. [3] Into the 2020s, the emergence of artificial intelligence based chatbots, such as ChatGPT, has brought increased capability and interest to the field of virtual assistant products and services. [4] [5] [6]

4. Artificial intelligence in customer experience - Wikipedia

   en.wikipedia.org/wiki/Artificial_intelligence_in...

   Contact centers are therefore seen as a complete customer service solution, where as call centers simply cover one aspect of customer interactions. [10] As a part of improving CX, AI is also improving the employee experience. AI is able to automate tasks to free up time for contact center agents to focus on higher priority tasks. For example ...

5. Amelia (company) - Wikipedia

   en.wikipedia.org/wiki/Amelia_(company)

   Amelia is an AI-based digital assistant. The platform uses generative AI and cognitive AI to allow businesses to build, deploy and optimize virtual agents that can handle a wide range of business functions. Amelia is most often deployed to provide user-facing support, as well as assist contact center agents during live conversations.

6. Your 'friendly AI assistant' has arrived to your search bar ...

   www.aol.com/friendly-ai-assistant-arrived-search...

   I'm an artificial intelligence without a physical form, but I strive to be helpful, honest, and ethical in my interactions." Copilot: Microsoft - Microsoft Prometheus, GPT-4

7. Microsoft takes its AI push to customer service call centers

   www.aol.com/news/microsoft-takes-ai-push...

   For customer support tasks, the new AI tool will be able to scour a company's help manuals and materials to train chatbots with better answers to questions that customers might ask in a chat window.