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In industrial and organizational psychology, organizational citizenship behavior (OCB) is a person's voluntary commitment within an organization or company that is not part of his or her contractual tasks. Organizational citizenship behavior has been studied since the late 1970s.
Organizational citizenship behavior–individuals (OCBI) are behaviors that are aimed at other individuals in the work place, while organizational citizenship behavior-organizational (OCBO) are behaviors directed at the organization as a whole. The concept of civic virtue falls squarely within the OCBO definition (Williams & Anderson, 1991).
Whereas engagement refers to work motivation, satisfaction is an employee's attitude about the job--whether they like it or not. ... Organizational citizenship ...
Following organizational rules and procedures; Endorsing, supporting, and defending organizational objectives; Interpersonal facilitation; Job dedication; To garner information regarding an employee's contextual performance, researchers adapt items from the previous taxonomy. Items are measured by supervisors on a Likert scale, from one to five ...
Organizational commitment predicts work variables such as turnover, organizational citizenship behavior, and job performance. Some of the factors such as role stress, empowerment, job insecurity and employability , and distribution of leadership have been shown to be connected to a worker's sense of organizational commitment.
Organizational citizenship behaviors (OCB) refer to behaviors like altruism and compliance that are not formal tasks in that the behaviors are not a mandatory of the workers job description. They are considered extra-role behaviors that help in gauging the workers commitment to the job and to the rules of the job in the absence of monitoring ...
Job satisfaction can be indicative of work behaviors such as organizational citizenship, [70] and withdrawal behaviors such as absenteeism, [71] and turnover. [72] Further, job satisfaction can partially mediate the relationship of personality variables and deviant work behaviors. [73]
Organizational Citizenship Behavior and Workplace Deviance: The Role of Affect and Cognitions. Journal of Applied Psychology, 87(1), 131–142. Retrieved from PsychoINFO database. Mann, S. (1999). Emotion at work: to what extent are we expressing, suppressing, or faking it? European Journal of Work and Organizational Psychology, 8(3) 347–369.