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Zoho Office Suite is an Indian web-based online office suite containing word processing, spreadsheets, presentations, databases, note-taking, wikis, web conferencing, customer relationship management (CRM), [1] project management, [1] invoicing and other applications. It is developed by Zoho Corporation. [2] [3]
The concept of customer relationship management started in the early 1970s, when customer satisfaction was evaluated using annual surveys or by front-line asking. [6] At that time, businesses had to rely on standalone mainframe systems to automate sales, but the extent of technology allowed them to categorize customers in spreadsheets and lists.
Customer relationship management (CRM) systems enable organizations to record and organize their interactions with customers, vendors, sales leads, and other contacts. Key contact information such as email address, phone number, and company website as well as communication history and notes are examples of information that is typically stored ...
SugarCRM is a software company based in Silicon Valley.It produces the on-premises and cloud-based web application Sugar, a customer relationship management (CRM) system. ...
Excel has many built in functions that can help break down data and also separate data by scenarios. The user can easily download and add files to their Excel sheets to use for their data. Other tools Excel offers is the use of conditional formatting and basic pivot tables and charts. Excel allows the user to reference other cells which ...
The eCRM or electronic customer relationship management encompasses all standard CRM functions with the use of the net environment i.e., intranet, extranet and internet. Electronic CRM concerns all forms of managing relationships with customers through the use of information technology ( IT ).
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