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6. Craftsman. Talk to someone who uses tools on a regular basis and you’ve probably heard about Craftsman’s warranty. Many of the company’s tools, including wrenches, hammers, screwdrivers ...
An extended warranty, sometimes called a service agreement, a service contract, or a maintenance agreement, is a prolonged warranty offered to consumers in addition to the standard warranty on new items. The extended warranty may be offered by the warranty administrator, the retailer or the manufacturer.
RMA/RGA comes before the customer permanently relinquishes ownership of the product to the manufacturer, commonly referred to as a return. A return is costly for the vendor and inconvenient for the customer; any return that can be prevented benefits both parties. Returned merchandise requires management by the manufacturer after the return.
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A "service contract" is different from a warranty because service contracts do not affirm the quality or workmanship of a consumer product. A service contract is a written instrument in which a supplier agrees to perform, over a fixed period or for a specified duration, services relating to the maintenance or repair, or both, of a consumer product.
The company later moved its headquarters to Plainview, New York. In 1970, Manhattan Supply Company was acquired and, in 1998, moved its headquarters to Melville, New York, on Long Island. The company currently operates from five regional Customer Fulfillment Centers and 12 [4] branch offices. [5] In 1997 MSC acquired Enco Manufacturing Company. [6]
Customer service is the assistance and advice provided by a company through phone, online chat, mail, and e-mail to those who buy or use its products or services. Each industry requires different levels of customer service, [ 1 ] but towards the end, the idea of a well-performed service is that of increasing revenues.
The AOL Help site is your starting point for getting support from AOL. Support may come via phone, chat, social media or help articles, depending on the question or issue you have.