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An automated phone survey applies the interactive voice response system is any telephone system that interacts with callers without input from a human other than the caller. More specifically, interactive voice response, or IVR, is the technology that automates telephone contact between humans and machines.
A doctor visiting an elderly patient, near San Antonio, Texas, in May 1973. A house call is medical consultation performed by a doctor or other healthcare professionals visiting the home of a patient or client, [1] instead of the patient visiting the doctor's clinic or hospital.
Computer-assisted telephone interviewing (CATI) is a telephone surveying technique in which the interviewer follows a script provided by a software application. It is a structured system of microdata collection by telephone that speeds up the collection and editing of microdata and also permits the interviewer to educate the respondents on the importance of timely and accurate data. [1]
Software tools for surveys are varied, ranging from desktop applications to complex web systems for monitoring consumer behaviour. The tables includes general and technical information for notable Computer-assisted survey information collection (CASIC) software .
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An example of a situation in which CAPI is used as the method of data collection is the British Crime Survey. Characteristics of this interviewing technique are: Either the respondent or an interviewer operates a device (this could be a laptop, a tablet or a smartphone) and answers a questionnaire.
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