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More complex issues, and issues that caused you to go past the 14 day purchase and 2-hour playtime thresholds may take more time, and Steam Support may contact you to request more information.
For example, in the European Union the Consumer Rights Directive of 2011 obliges member states to give purchasers the right to return goods or cancel services purchased from a business away from a normal commercial premises, such as online, mail order, or door-to-door, with limited exceptions, within two weeks or one year if the seller did not ...
Steam's predominance has led to Valve becoming involved in various legal cases. The lack of a formal refund policy led the Australian Competition and Consumer Commission (ACCC) to sue Valve in September 2014 for violating Australian consumer laws that required stores to offer refunds for faulty or broken products. [420]
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Product return, a process in which a customer returns a product to the original retailer in exchange for money previously paid; Money back guarantee, a guarantee that, if a buyer is not satisfied with a product or service, a refund will be made; Tax refund, a refund on taxes when the tax liability is less than the taxes paid
The return policy posted at a Target store In retail , a product return is the process of a customer taking previously purchased merchandise back to the retailer , and in turn receiving a refund in the original form of payment , exchange .
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The XCOM 2 Collection was released for the Nintendo Switch on May 29, 2020. [64] An iOS version was released by Feral Interactive on November 5, 2020. [65] An Android version was released on July 13, 2021. [66] DeAngelis and Solomon regretted the lack of mod support in Enemy Unknown so the modding aspect of XCOM 2 was increased