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The ratings are based on items including surveys of consumers, reports from undercover shoppers, expert surveys, the number of consumer agency complaints against a company or service provider, and an analysis of publicly available databases. The first publication only covered the Washington DC area.
Consumer Reports (CR), formerly Consumers Union (CU), is an American nonprofit consumer organization dedicated to independent product testing, investigative journalism, consumer-oriented research, public education, and consumer advocacy.
Scottish Rail Holdings is an executive non-departmental public body of the Scottish Government [2] which operates the ScotRail and Caledonian Sleeper rail services.. On 1 April 2022 ScotRail, the company which operates the majority of rail services in Scotland, was brought under the public ownership of Scottish Rail Holdings beginning at the conclusion of the Abellio ScotRail franchise. [3]
ScotRail Trains Limited, trading as ScotRail (Scottish Gaelic: Rèile na h-Alba), is a Scottish train operating company that is publicly owned by Scottish Rail Holdings on behalf of the Scottish Government. [1]
Abellio ScotRail, [2] operating services under the name ScotRail, was the national train operating company of Scotland. A subsidiary of the Netherlands-based transport conglomerate Abellio , it operated the ScotRail franchise between 1 April 2015 and 31 March 2022.
It operated the ScotRail franchise between October 2004 and March 2015. On 17 October 2004, First ScotRail took over operations from the incumbent franchisee, National Express. First ScotRail operated most commuter and long-distance services within Scotland, and some services to northern England, as well as the Caledonian Sleeper to London.
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The nature of ScotRail was a matter of some political controversy throughout its operation; in February 2003, the Scottish National Party publicly promised to undertake various measures towards the renationalisation of Scotland's rail services, specifically mentioning the ending of the ScotRail franchise in favour of state control.