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  2. Customer relationship management - Wikipedia

    en.wikipedia.org/wiki/Customer_relationship...

    Businesses using the software do not purchase it but typically pay a recurring subscription fee to the software vendor. [20] For small businesses, a CRM system may consist of a contact management system that integrates emails, documents, jobs, faxes, and scheduling for individual accounts. CRM systems available for specific markets (legal ...

  3. eCRM - Wikipedia

    en.wikipedia.org/wiki/ECRM

    These are extra services such as online auctions and online training and education. [24] Self-services are becoming increasingly important in CRM activities. The rise of the Internet and eCRM has boosted the options for self-service activities. A critical success factor is the integration of such activities into traditional channels.

  4. Small business software - Wikipedia

    en.wikipedia.org/wiki/Small_business_software

    Small business software refers to software specifically designed to help small business owners run their operations better, cut costs, and replace paper processes. [1]The small business software industry covers a wide variety of tools and packages, ranging from small business CRM software and Human Resource Management Systems (HRMS), to accounting, office productivity, and communications software.

  5. All you need to know about CRM — and the common ... - AOL

    www.aol.com/know-crm-common-pitfalls-avoid...

    You certainly don’t want to build a Customer Relationship Management (CRM) system or an accounting system. This is where third-party integration comes in handy. Whether you are doing low-touch ...

  6. Microsoft Dynamics 365 - Wikipedia

    en.wikipedia.org/wiki/Microsoft_Dynamics_365

    Microsoft Dynamics 365 Business Central (formerly Microsoft Dynamics NAV) – ERP and CRM software-as-a-service product meant for small and mid-sized businesses. Integrating both Dynamics NAV and Dynamics CRM features, consisting of the following modules: for Financials and Operations, for Sales Professionals, for Marketing.

  7. Act! LLC - Wikipedia

    en.wikipedia.org/wiki/Act!_LLC

    (previously known as Sage ACT! 2010–2013) is a customer relationship management (CRM) software and marketing automation software platform designed for, and used by, small and mid-sized businesses. [1] It has a user base of over 800 thousand registered users. [2]

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