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The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". [2] Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention.
Responsibility barriers refers to the idea that people may not act, despite supporting environmental action, because they believe it is not their responsibility to help solve environmental problems. This is supported by Jackson (2005) who identifies that the acceptance of personal responsibility for one's actions, and their consequences, is the ...
Competitive edge derived from innovation and customer service; Consistent efficient employee performance; Team cohesiveness; High employee morale and job satisfaction [58] Alignment towards goal achievement; Increased member conscientiousness, leading to better compliance with procedures such as information security, and workplace safety [59] [60]
This is done so as to produce a certain feeling in the customer or client that will allow the company or organization to succeed. [ 1 ] Roles that have been identified as requiring emotional labor include those involved in education , public administration , law , childcare , health care , social work , hospitality , media , advocacy , aviation ...
[1] Enhancing customer satisfaction and fostering customer loyalty are pivotal for businesses, given the significant importance of improving the balance between customer attitudes before and after the consumption process. [2] Expectancy Disconfirmation Theory is the most widely accepted theoretical framework for explaining customer satisfaction ...
Consumer value is used to describe a consumer's strong relative preference for certain subjectively evaluated product or service attributes. [1] [2] [3] [4]The construct of consumer value has widely been considered to play a significant role in the success, competitive advantage and long-term success of a business, and is the basis of all marketing activities. [5]
Consumer sovereignty is the economic concept that the consumer has some controlling power over goods that are produced, and that the consumer is the best judge of their own welfare. Consumer sovereignty in production is the controlling power of consumers, versus the holders of scarce resources, in what final products should be produced from ...
Managerial economics aims to provide the tools and techniques to make informed decisions to maximize the profits and minimize the losses of a firm. [4] Managerial economics has use in many different business applications, although the most common focus areas are related to the risk, pricing, production and capital decisions a manager makes. [31]