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  2. Grievance (labour) - Wikipedia

    en.wikipedia.org/wiki/Grievance_(labour)

    As for the union, a grievance procedure can act as a way to nurture trust and loyalty between employee and the union. Since a grievance is usually a process that is supported by both employee and employer, there is always an understanding that this will be the route taken for conflict resolution within the workplace.

  3. Conflict (process) - Wikipedia

    en.wikipedia.org/wiki/Conflict_(process)

    These behavior patterns can lead to the solution or dissolution of a conflict in different situations. While the first-mentioned stages are anti- or confrontational in character, the last-mentioned stages represent forms of constructive conflict resolution - with consensus as the highest (to be learned) form.

  4. Conflict resolution - Wikipedia

    en.wikipedia.org/wiki/Conflict_resolution

    Conflict resolution is conceptualized as the methods and processes involved in facilitating the peaceful ending of conflict and retribution.Committed group members attempt to resolve group conflicts by actively communicating information about their conflicting motives or ideologies to the rest of group (e.g., intentions; reasons for holding certain beliefs) and by engaging in collective ...

  5. Complaint system - Wikipedia

    en.wikipedia.org/wiki/Complaint_system

    A complaint system (also known as a conflict management system, internal conflict management system, integrated conflict management system, [1] or dispute resolution system) is a set of procedures used in organizations to address complaints and resolve disputes.

  6. Conflict management - Wikipedia

    en.wikipedia.org/wiki/Conflict_management

    Conflict resolution involves the process of the reducing, eliminating, or terminating of all forms and types of conflict. Five styles for conflict management, as identified by Thomas and Kilmann, are: competing, compromising, collaborating, avoiding, and accommodating. [2] Businesses can benefit from appropriate types and levels of conflict.

  7. Human resource management - Wikipedia

    en.wikipedia.org/wiki/Human_resource_management

    Employee benefits, appraisals, and rewards are all encouragements to bring forward the best employees. Maintenance: involves keeping the employees' commitment and loyalty to the organization. Managing for employee retention involves strategic actions to keep employees motivated and focused so they remain employed and fully productive for the ...