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While Remote Assistance establishes a Remote Desktop Protocol (RDP) connection to the end user's computer (requires TCP port 3389 to be opened on the client machine and the firewall/NAT/router behind which the machine is), Quick Assist is cloud-based and requires one outbound connection from the helper's PC to the cloud service/Microsoft server ...
Microsoft Intune (formerly Microsoft Endpoint Manager and Windows Intune) is a Microsoft cloud-based unified endpoint management service for both corporate and BYOD devices. [2] It extends some of the "on-premises" functionality of Microsoft Configuration Manager to the Microsoft Azure cloud.
Tech problems take many forms, from viruses to slow computers. Assist by AOL provides tech support for all your tech headaches, big or small.
One of the most used tools in remote support sessions are the ones that allow desktop sharing. [2] It is also possible to provide what is commonly called Unattended Support (the technician is granted total remote access to the client’s computer, even when he is not physically close to it).
• Windows PCs. • Mac computers. Most brands of: • Smartphones (e.g. iPhone, Samsung, HTC). • Tablets (e.g. iPad, Kindle, Surface). • Smart TVs. We can help you set up your mobile devices, gaming consoles such as Xbox and PlayStation. We also securely connect to your computer to remove viruses, speed up your computer, connect printers.
While logging in, if the user logged on to the local system using a Windows Server Domain account, the credentials from the same sign-on can be used to authenticate the remote session. However, this requires Windows Server 2008 to be the terminal server OS, while the client OS is limited to Windows Server 2008, Windows Vista and Windows 7 .
A remote access service connects a client to a host computer, known as a remote access server. [1] The most common approach to this service is remote control of a computer by using another device which needs internet or any other network connection. Here are the connection steps: User dials into a PC at the office.
Microsoft Corporation is an American multinational technology conglomerate headquartered in Redmond, Washington. [2] Founded in 1975, the company became highly influential in the rise of personal computers through software like Windows, and the company has since expanded to Internet services, cloud computing, video gaming and other fields.