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Call originator - (or calling party, caller or A-party) a person or device that initiates a telephone call by dialling a telephone number.; Call waiting - a system that notifies a caller of another incoming telephone call by sounding a sound in the earpiece.
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Title 18 of the United States Code defines a trap and trace device as follows: . The term "trap and trace device" means a device or process which captures the incoming electronic or other impulses which identify the originating number or other dialing, routing, addressing, and signaling information reasonably likely to identify the source of a wire or electronic communication, provided ...
Businesses can rely on contact center telephony services to respond to their customers’ queries over phone, email, chat, fax, etc. Integrating it with their customer relationship management tools, entire contact details of customers and their interaction sessions with different customer service representatives can be found at one place.
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