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Airline complaints are any type of formal complaint filed by an airline customer either to the airline responsible for the grievance or the government office responsible for overseeing the airlines national industry. Airline complaints generally arise out of problems experienced during air travel that were left unresolved.
Airline travelers are only owed refunds, hotel and meal vouchers in certain cancellation circumstances due to a patchwork of regulations and policies.
Airlines are resistant to refunding customers for canceled flights, fees and deposits. Here’s how it works and what to do if they owe you. How to wrench your refund from the airline
Airline contracts of carriage are the terms and conditions that passengers agree to when they fly. Travelers automatically sign on when they purchase their tickets, even if they don’t have to ...
Airlines will be required to give passengers full compensation for mobility equipment lost or damaged during a flight, provided its value was declared at check-in. No charge may be applied for this. Forms must be provided at the airport to customers wishing to submit complaints, and these must be accepted as valid claims under the regulation.
A flight delay occurs when an airline flight takes off and/or lands later than its scheduled time. The United States Federal Aviation Administration (FAA) considers a flight to be delayed when it is 15 minutes later than its scheduled time. A flight cancellation occurs when the airline does not operate the flight at all for a certain reason.
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The three airlines with the highest ratio of complaints to passengers were jetBlue, Spirit, and the most-complained-about airline, Frontier, according to a US Public Interest Research Group ...