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Performance improvement can be applied to either individual performance, such as an athlete, or organisational performance, such as a racing team or a commercial business. The United States Coast Guard has published the Performance Improvement Guide (PIG) , [ 1 ] which describes various processes and tools for performance management at the ...
Quality Improvement can be distinguished from Quality Control in that Quality Improvement is the purposeful change of a process to improve the reliability of achieving an outcome. Quality Control is the ongoing effort to maintain the integrity of a process to maintain the reliability of achieving an outcome.
Quality improvement is one of the four aspects of the concept of quality management. A crucial component of professional development is evaluation. Recently, we have seen a push for evaluation systems to be used to sort and fire teachers—a supposed quick fix, but one that ignores the vast majority of dedicated educators.
In the early 1970s, Dr. Joseph M. Juran was one of the few experts at the time who taught Japanese business leaders how to improve quality. As more companies began to adopt the methods of Juran, William Edwards Deming, and others, Toyota's Operational Excellence movement grew. In contemporary manufacturing, Operational Excellence employs a ...
Firms began reexamining the techniques of quality control invented over the past 50 years and how those techniques had been so successfully employed by the Japanese. It was in the midst of this economic turmoil that TQM took root. The exact origin of the term "total quality management" is uncertain. [2]
It is not limited to quality initiatives. Improvement in business strategy, business results, customer, employee and supplier relationships can be subject to continual improvement. Put simply, it means 'getting better all the time'.' "[6]: 498 The key features of continual improvement process in general are:
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The Japanese word kaizen means 'improvement' or 'change for better' (from 改 kai - change, revision; and 善 zen - virtue, goodness) without the inherent meaning of either 'continuous' or 'philosophy' in Japanese dictionaries or in everyday use.