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An automated call distribution system, commonly known as automatic call distributor or automatic call dispatcher (ACD), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs direct calls based on parameters that may include the caller's telephone number, the ...
The recommended migration path from the Norstar to a full VOIP/SIP system is the Avaya IP Office, although it was previously the Nortel BCM which is short for Business Communication Manager. There were two systems available, the BCM50 for smaller enterprises with 3-30 extensions and the BCM450 which allows up to 300 sets.
Automatic call distributor; Dialed Number Identification Service (DNIS) PhoneValet Message Center; Predictive dialer; Screen pop; Telephony Application Programming Interface (TAPI) Telephony Server Application Programming Interface (TSAPI) Computer-supported telecommunications applications (CSTA) Multi-Vendor Integration Protocol
An Automatic call distributor (ACD) is a communication system that automatically queues, assigns and connects callers to handlers. This is used often in customer service (such as for product or service complaints), ordering by telephone (such as in a ticket office), or coordination services (such as in air traffic control ).
Telax Hosted Call Center, is the trading name of Telax Voice Solutions Inc., formerly Telax Systems Inc. A privately held application service provider delivering automatic call distribution (ACD), self-service IVR, business intelligence tools and VoIP services, to a network of enterprises, government organizations, ISPs and other service providers across North America.
A business telephone system differs from an installation of several telephones with multiple central office (CO) lines in that the CO lines used are directly controllable in key telephone systems from multiple telephone stations, and that such a system often provides additional features for call handling.
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