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An automated call distribution system, commonly known as automatic call distributor or automatic call dispatcher (ACD), is a telephony device that answers and distributes incoming calls to a specific group of terminals or agents within an organization. ACDs direct calls based on parameters that may include the caller's telephone number, the ...
Type NT6X21 cards serve P-sets (Meridian Business Sets), a special analogue telephone with a proprietary Nortel data link operating at 8 kHz to provide advanced call handling services. For example, a telephone number may appear on multiple P-sets even though each such telephone has only one pair of wires, thus providing a simpler replacement ...
Telax Hosted Call Center, is the trading name of Telax Voice Solutions Inc., formerly Telax Systems Inc. A privately held application service provider delivering automatic call distribution (ACD), self-service IVR, business intelligence tools and VoIP services, to a network of enterprises, government organizations, ISPs and other service providers across North America.
An Automatic call distributor (ACD) is a communication system that automatically queues, assigns and connects callers to handlers. This is used often in customer service (such as for product or service complaints), ordering by telephone (such as in a ticket office), or coordination services (such as in air traffic control ).
Most office telephone systems have some facility for recording calling volumes, and incoming call timing. Dispatch centers use Automatic call distribution (ACD) groups which can be evaluated for metrics such as average wait time, abandoned calls, and calls per hour. These numeric data can be entered into spreadsheets for analysis of trends.
OpenADR – Open Automated Demand Response; protocol to manage electricity consuming/controlling devices; Optomux – Serial (RS-422/485) network protocol originally developed by Opto 22 in 1982. The protocol was openly documented [1] and over time used for industrial automation applications. PieP – An Open Fieldbus Protocol
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