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Examples include the CAHPS Health Plan Survey, [3] the CAHPS Hospital Survey (HCAHPS), [4] and the CAHPS Clinician & Group Survey (CG-CAHPS). [5] CAHPS surveys may be administered by phone and/or mail, depending on the certification of the vendor administering the survey.
Through the CUE Clearinghouse, health professional organizations can request consumer representatives for their research/research implementation projects and consumers can respond directly to those requests. Since 2007, CUE has fostered over 75 partnerships between consumers and policymaking organizations, including 12 in 2014 alone.
The Andersen healthcare utilization model is a conceptual model aimed at demonstrating the factors that lead to the use of health services. According to the model, the usage of health services (including inpatient care, physician visits, dental care etc.) is determined by three dynamics: predisposing factors, enabling factors, and need.
Health care analytics is the health care analysis activities that can be undertaken as a result of data collected from four areas within healthcare: (1) claims and cost data, (2) pharmaceutical and research and development (R&D) data, (3) clinical data (such as collected from electronic medical records (EHRs)), and (4) patient behaviors and preferences data (e.g. patient satisfaction or retail ...
Consumer health informatics (CHI) is a sub-branch of health informatics that helps bridge the gap between patients and health resources. It is defined by the American Medical Informatics Association as "the field devoted to informatics from multiple consumer or patient views".
The Healthcare Effectiveness Data and Information Set (HEDIS) is a widely used set of performance measures in the managed care industry, developed and maintained by the National Committee for Quality Assurance (NCQA). HEDIS was designed to allow consumers to compare health plan performance to other plans and to national or regional benchmarks.
The former Consumers' Research employees, teamed up with "journalists, engineers, academics, and scientists" to found the company Consumers Union—now known as Consumer Reports—in February 1936. [52] Consumers Union differentiated themselves from Consumers' Research by establishing a community amongst readers.
Health services research (HSR) became a burgeoning field in North America in the 1960s, when scientific information and policy deliberation began to coalesce. [1] Sometimes also referred to as health systems research or health policy and systems research (HPSR), HSR is a multidisciplinary scientific field that examines how people get access to health care practitioners and health care services ...