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On 1 April 2019, Ofcom introduced a price cap (on the Service Charge element of the call cost) of £3.65 per 90 seconds of a call on calls to numbers starting 118. [35] From this date, twenty-six of the existing one hundred Service Charge price points were no longer available for use by services on telephone numbers starting 118.
Before the UK Calling system was introduced, callers would often be given unclear information about the costs of calls made to service numbers. [5] Advertisements of service numbers were often accompanied by messages such as: “Calls cost 20p per minute from a BT landline. Other landlines may vary and calls from mobiles may cost considerably ...
In contrast to the 084x/087x range, calls to 03 numbers are considered local calls for billing purposes (i.e., like calls to a geographic number 01 or 02). [14] This means that customers who are benefiting from inclusive minutes on mobile phone or landline calling plans are also able to call these numbers using their inclusive minutes. [15]
However, it is also available from providers that have their own local loops, such as Virgin Media. [4] In 2001, BT Group launched its Answer 1571 service as a free service, available at no extra cost to its existing telephone line customers.
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Other companies provide fixed telephone services such as Virgin Media, Vodafone and EE. [41] In Q2 2024, the total number of fixed voice lines (including PSTN, ISDN and VoIP) was 25.4 million, a fall of 2.6% compared to the previous year. Total fixed-originated call volumes decreased by 1.22 billion minutes (21.5%) to 4.46 billion minutes. [42]