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Posts: 287. Ford (Australia) Customer Relations Centre. I'm wondering about other peoples experience with the Ford Australia CRC. I had issues which required me to ring them. First time I spent 20 minutes on hold before giving up. Second call I spent 22 minutes before giving up. Third call I spent 15 minutes before giving up.
Location: Yap-Hoon. Posts: 21,863. Ford Customer Relations Centre. I recently purchased an FGX XR6 Ute. The dealer made a mistake with stamp duty. This is the email I sent to the dealer with a copy to Ford customer relations. iancavanough@xxxxxx. To xxxxxxx. CC customers@fordcrc.com.au Aug 3 at 5:58 PM.
A few months ago, I email Ford customer relations and asked if Ford were planning on selling a single cab for the new generation. I needed to ask this question because, despite Ford releasing price and spec for single cab Rangers, their website does not include them in the Build & Price section.
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As a lifetime Ford customer (and 27year employee) less than impressed, if the motor does need replacement we'll offload the Focus and look at other manufacturers alternatives (despite giving up a $5-$10 thousand ex employee discount).
Since the car has been in from last week, I've not been contacted once by Ford Customer Relations to ask or provide any updates. Great customer service once again from Ford. As soon as you hand over the cash, I don't think anyone actually gives a . I just wish I could get my money back! My trials and tribulations continue with my $48k paper weight!
No further information is available from Ford, who, quote 'do not provide technical information'. I'm told the dealer is 'the face of Ford' My experience is that Ford the dealers contradict themselves on battery and smart charge matters, and one is left chatting amicably with Ford customer relations on non technical matters.
View Poll Results: Best Ford Dealer in Adelaide for Warranty Service. View Poll Results. : Best Ford Dealer in Adelaide for Warranty Service. Adrian Brein Ford. 3. 9.09%. Wayne Phillis Ford.
Nearly got a B-Double up my exhaust pipe when it did it on the Hume Highway once. Told Ford about it but they refused to respond. the Canberra dealer just kept repeating its monotonous mantra 'no fault found'. Too easy to dismiss customer concerns when you don't want to admit the fault or deal with it in any way.
As an aside, Dominelli quoted me $21,500 for my CL Fiesta driveaway, the most expensive quote from any dealership by over $2K. Most of their business is fleet. With the death of the Falcon their days are numbered. Essentially, Ford dealerships are dying because of their product and of their service.