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ServiceNow, Inc. is an American software company based in Santa Clara, California, that supplies a cloud computing platform for the creation and management of automated business workflows. It is used predominantly for the automation of information technology process, for example, the reporting and resolution of issues impacting am organization ...
An IT service catalog is a subset of an enterprise service catalog and is defined by ITIL, by the book Service Design, to be an exhaustive list of IT-only services that an organization provides or offers to its employees or customers. The catalog is the only part of the Service Portfolio that is published to customers and is used to support the ...
Upload file; Search. ... Download as PDF; ... This is a list of notable Business Process Model and Notation 2.0 (BPMN 2.0) Workflow Management ...
The underlying theoretical basis of workflow management is the mathematical concept of a Petri net. [4] Each of the workflow models has tasks (nodes) and dependencies between the nodes. Tasks are activated when the dependency conditions are fulfilled.
A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.
jBPM (Java Business Process Model) is an open-source workflow engine written in Java that can execute business processes described in BPMN 2.0 (or its own process definition language jPDL in earlier versions). jBPM is a toolkit for building business applications to help automate business processes and decisions.
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