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2. Customer Service Excellence - Wikipedia

   en.wikipedia.org/wiki/Customer_Service_Excellence

   The Customer Service Excellence Standard is made up of 5 criteria with 57 elements in total. Assessment is carried out via a desktop review by an authorised assessor followed by an on site visit lasting one, two or three days (sometimes more) depending on the size of the department or organisation being assessed.

3. Fish! Philosophy - Wikipedia

   en.wikipedia.org/wiki/Fish!_Philosophy

   Rochester Ford Toyota in Rochester, MN, known for tough negotiating, shifted to a fixed price and an emphasis on making the customer's day. New car sales doubled and it recorded a 30% rise in customer satisfaction. [12] In April 2000, the Ford Motor Company decided to incorporate the Fish Philosophy in their training programs.

4. Quality, cost, delivery - Wikipedia

   en.wikipedia.org/wiki/Quality,_cost,_delivery

   Quality is the ability of a product or service to meet and exceed customer expectations. It is the result of the efficiency of the entire production process formed of people, material, and machinery. Customer requirements determine the quality scope. Quality is a competitive advantage; poor quality often results in bad business.

5. Presentation slide - Wikipedia

   en.wikipedia.org/wiki/Presentation_slide

   SlideBoom turns slide presentations into Adobe Flash so they can be viewed without slide presentation software. [11] [12] SlideOnline allows the user to upload PowerPoint presentations and share them as a web page in any device or to embed them in WordPress as part of the posts comments. [13] Another way of sharing slides is by turning them ...

6. Microsoft PowerPoint - Wikipedia

   en.wikipedia.org/wiki/Microsoft_PowerPoint

   Microsoft Producer for PowerPoint 2003" was a free plug-in from Microsoft, using a video camera, "that creates Web page presentations, with talking head narration, coordinated and timed to your existing PowerPoint presentation" for delivery over the web. [244]

7. Customer service training - Wikipedia

   en.wikipedia.org/wiki/Customer_service_training

   Training all employees using consistent customer service skills, allows them to have a common process and language when assisting customers. This allows the business to brand their interaction of excellent service to the customer, which adds value to the business. Investing in employee training gives employees a feeling of value and improves ...