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2. Customer Service Excellence - Wikipedia

   en.wikipedia.org/wiki/Customer_Service_Excellence

   The Customer Service Excellence Standard is made up of 5 criteria with 57 elements in total. Assessment is carried out via a desktop review by an authorised assessor followed by an on site visit lasting one, two or three days (sometimes more) depending on the size of the department or organisation being assessed.

3. Fish! Philosophy - Wikipedia

   en.wikipedia.org/wiki/Fish!_Philosophy

   The Wild Wadi is not the only company in Dubai to actively use the Fish! philosophy, even the American Hospital uses the video in customer service training for its front line staff. Customers such as Bill Bean are well aware of when the energy in a business is negative.

4. Quality, cost, delivery - Wikipedia

   en.wikipedia.org/wiki/Quality,_cost,_delivery

   Quality is the ability of a product or service to meet and exceed customer expectations. It is the result of the efficiency of the entire production process formed of people, material, and machinery. Customer requirements determine the quality scope. Quality is a competitive advantage; poor quality often results in bad business.

5. Customer service training - Wikipedia

   en.wikipedia.org/wiki/Customer_service_training

   Training all employees using consistent customer service skills, allows them to have a common process and language when assisting customers. This allows the business to brand their interaction of excellent service to the customer, which adds value to the business. Investing in employee training gives employees a feeling of value and improves ...

6. Microsoft PowerPoint - Wikipedia

   en.wikipedia.org/wiki/Microsoft_PowerPoint

   Microsoft Producer for PowerPoint 2003" was a free plug-in from Microsoft, using a video camera, "that creates Web page presentations, with talking head narration, coordinated and timed to your existing PowerPoint presentation" for delivery over the web. [244]

7. Customer service - Wikipedia

   en.wikipedia.org/wiki/Customer_service

   The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". [2] Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention.