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For example, if a customer support issue is caused by a software bug and reported to a help desk using one system, and then the fix is documented by the developers in another, and analyzed in a customer relationship management tool, keeping the records in each system up-to-date and notifying the customer manually using a swivel chair approach ...
Zendesk, Inc. is an American company headquartered in San Francisco, California. It provides software-as-a-service products related to customer support, sales, and other customer communications. The company was founded in Copenhagen, Denmark, in 2007. Zendesk raised about $86 million in venture capital investments before going public in 2014. [2]
Security token service (STS) is a cross-platform open standard core component of the OASIS group's WS-Trust web services single sign-on infrastructure framework specification. cf. [1] [2] Within that claims-based identity framework, a secure token service is responsible for issuing, validating, renewing and cancelling security tokens.
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...
System Web Mobile web Email CLI GUI REST SOAP Mylyn [79] Visual Studio IntelliJ IDEA Others Apache Bloodhound: Yes No Optional [80] [81] No No No No Yes No No Yes XMLRPC: Assembla Tickets Yes No Yes Yes No Yes No Yes No Yes No Axosoft: Yes No Yes No Yes Yes Yes No No No Yes - iPhone: Bugzilla: Yes No Yes Yes Yes Yes Yes Yes No [82] Yes Yes ...
Help desk software is a computer program that enables customer-care operators to keep track of user requests and deal with other customer-care-related issues. [1]Generally, help desk software is part of an umbrella category called the service desk, which includes asset management and IT service management, and the two terms are sometimes used interchangeably.
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