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2. Work order - Wikipedia

   en.wikipedia.org/wiki/Work_order

   In a service environment, a job order cannot be the equivalent to a work or service order where the job order records the location, date and time the service is carried out and the nature of service that was carried out, the work order does not. The type of personnel (e.g. job position) may also be listed on the job order.

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6. Change request - Wikipedia

   en.wikipedia.org/wiki/Change_request

   A change request is declarative, i.e. it states what needs to be accomplished, but leaves out how the change should be carried out. Important elements of a change request are an ID, the customer (ID), the deadline (if applicable), an indication whether the change is required or optional, the change type (often chosen from a domain-specific ontology) and a change abstract, which is a piece of ...

7. IT service management - Wikipedia

   en.wikipedia.org/wiki/IT_service_management

   A service desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL. It is intended to provide a Single Point of Contact (SPOC) to meet the communication needs of both users and IT staff, [7] and also to satisfy both Customer and IT Provider objectives.