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This task included setting up a ticketing system for the help desk. Initially he set up a Linux server to run "req", [ 6 ] but later he identified that the command line interface was limiting usage. Over the next two years he created and maintained WebReq, a web based interface for req written in Perl .
Notable issue tracking systems, including bug tracking systems, help desk and service desk issue tracking systems, as well as asset management systems, include the following. The comparison includes client-server application, distributed and hosted systems.
Bugzilla is usually installed on Linux using the Apache HTTP Server, but any web server that supports CGI such as Lighttpd, Hiawatha, Cherokee can be used. Bugzilla's installation process is command line driven and runs through a series of stages where system requirements and software capabilities are checked.
An issue tracking system (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues. [1] Issue tracking systems are generally used in collaborative settings, especially in large or distributed collaborations, but can also be employed ...
OTRS (originally Open-Source Ticket Request System) is a service management suite. The suite contains an agent portal , admin dashboard and customer portal. In the agent portal, teams process tickets and requests from customers (internal or external).
The command-line interface is the main, and most powerful, user interface for a VOS system. Users may be locked into "form" based sub-system by command macro scripts [11] if required, although a skilled user would be able to break out of this and get command-line access. (It is, in fact, possible for a Stratus system administrator to set up a ...
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The web server or database management system also varies. LEMP is a version where Apache has been replaced with the more lightweight web server Nginx. [6] A version where MySQL has been replaced by PostgreSQL is called LAPP, or sometimes by keeping the original acronym, LAMP (Linux / Apache / Middleware (Perl, PHP, Python, Ruby) / PostgreSQL). [7]