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The first use of 3-1-1 for informational services was in Baltimore, Maryland, where the service commenced on 2 October 1996. [2] 3-1-1 is intended to connect callers to a call center that can be the same as the 9-1-1 call center, but with 3-1-1 calls assigned a secondary priority, answered only when no 9-1-1 calls are waiting.
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At the new 311 Customer Service Center, customer service representative Chad Hibbert speaks with a resident who called 311 to report a bag of trash in the road at Plantation and Caroline streets.
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This U.S. road sign alerts highway users to the availability of 9-1-1 service. An N11 code (pronounced Enn-one-one) is a three-digit dialing code used in abbreviated dialing in the North American Numbering Plan (NANP). The mnemonic N stands for the digits 2 through 9 and thus the syntax stands for the codes 211, 311, 411, 511, 611, 711, 811 ...
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For service provided by cellular and VoIP carriers where the customer does not have a choice of local toll or long-distance carriers, all calls may be handled the same way. In North America, all areas formerly using 113 have been converted to using 411, and 11x is now reserved for vertical service codes. Outside North America, "11x" numbers are ...
The state's Public Utilities Commission also uses the prefix for one of its customer service lines. [27] The reservation applies to all geographic North American Numbering Plan area codes. 555 or a variant remains potentially valid outside North America; New Zealand uses mobile *555 to report traffic collisions. [28]