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In April 2005, the role continued in relation to HM Revenue and Customs (HMRC), which was formed by the merger of the Inland Revenue and HM Customs and Excise. [1] In March 2015, the Adjudicator was asked to become the independent reviewer for complaints about HM Treasury, Pension Wise. There were no complaints from Pension Wise during its ...
Numerous critical reports by Parliament's Public Accounts Committee were issued. On 10 June 2010, Strathie appeared on the BBC One flagship consumer programme Watchdog as a result of complaints against HMRC, mainly about the high level of mistakes. [citation needed]
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His Majesty's Revenue and Customs (commonly HM Revenue and Customs, or HMRC) [4] [5] is a non-ministerial department of the UK government responsible for the collection of taxes, the payment of some forms of state support, the administration of other regulatory regimes including the national minimum wage and the issuance of national insurance numbers.
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The remit of the Ombudsman was extended in 1973 to cover the National Health Service. In 1996, the Ombudsman was empowered to investigate complaints about clinical judgment. By law, complaints made to the Parliamentary Ombudsman about UK Government departments and other UK public organisations must be referred by a Member of Parliament (MP).