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Miami Beach waitress in 1973 A waitress in a hotel, North Korea A Swedish waitress, 2012. Waiting staff (), [1] waiters (MASC) / waitresses (FEM), or servers (AmE) [2] [3] are those who work at a restaurant, a diner, or a bar and sometimes in private homes, attending to customers by supplying them with food and drink as requested.
A fast-food restaurant, also known as a quick-service restaurant (QSR) within the industry, is a specific type of restaurant that serves fast-food cuisine and has minimal table service. The food served in fast-food restaurants is typically part of a "meat-sweet diet", offered from a limited menu, cooked in bulk in advance and kept hot, finished ...
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The perception of success of the customer service interactions is dependent on employees "who can adjust themselves to the personality of the customer". [2] Customer service is often practiced in a way that reflects the strategies and values of a firm. Good quality customer service is usually measured through customer retention.
Thousands of people commented in response to AskRedit's question: "Fast food workers of Reddit, what is the one menu option at your employment that you would recommend people never eat?" Many of ...
Customer service, a brand's ethical ideals and the shopping environment are examples of factors that affect a customer's experience. Understanding and effectively developing a positive customer experience has become a staple within businesses and brands to combat growing competition (Andajani, 2015 [ 12 ] ).
Customers dining and ordering at a (now Chipotle) Soul Daddy outlet in South Street Seaport, Manhattan, N.Y. in 2011. A fast casual restaurant, found primarily in the United States and Canada, is a restaurant that does not offer full table service, but advertises higher quality food than fast-food restaurants, with fewer frozen or processed ingredients.
At the McDonald's fast food restaurants in Leidner's (1993) study, these interactions are strictly scripted, and workers' compliance with the scripts and regulations are closely monitored. [ 30 ] Along with examining employers' attempts to regulate employee–customer interactions, Leidner (1993) examines how fast-food workers' respond to these ...