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Technical support, commonly shortened as tech support, is a customer service provided to customers to resolve issues, commonly with consumer electronics. This is commonly provided via call centers , online chat and email . [ 1 ]
Additionally, Information systems technicians can conduct training and provide technical support to end-users, providing this for a departments (sometimes across multiple organizations). See also [ edit ]
Duties [ edit ] As an Information Technology Assistant, user problems should be resolved by communicating with end users and by translating technical problems from end-users to technical support staff.
Sometimes, almost exclusively in smaller sites, the role of system administrator may be given to a skilled user in addition to or in replacement of their duties. Skills Some of this section is from the Occupational Outlook Handbook , 2010–11 Edition, which is in the public domain as a work of the United States government .
Despite the vast variety of work environments, all computer repair technicians perform similar physical and investigative processes, including technical support and often customer service. Experienced computer repair technicians might specialize in fields such as data recovery, system administration, networking or information systems. Some ...
AOL Live Support Plus includes our top-of-the-line support and security products that will help protect your identity and information online. Get started today! Support when you need it: 24x7 Live Support gives you access to AOL experts over the phone or online chat, 24 hours a day, 7 days a week. Our experts are ready to assist you with any of ...
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