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Secure Xfinity WiFi (XFINITYorXfinity Mobile) encrypts the traffic passing between a user's device and the hotspot. The encryption continuously scrambles and decodes the traffic, helping to protect users from the risk of wireless eavesdropping.
Hi @user_x2i8cu, Thank you for reaching out through our Xfinity Community Forums support page. With the Now WiFi Pass, you may be able to connect up to 2 devices simultaneously.
@user_vfleq5 Thanks for reaching out to our community for help with your Wi-Fi pass account. We have a dedicated team that handles all our Wi-Fi pass accounts.
My apologies that you are having issues with your NOW WiFi pass. I can only imagine how frustrating it is that you are missing work. With the receipt of purchase for the NOW WiFi pass, there is a number at the bottom. Please call that number, as it is our dedicated support team for NOW WiFi.
Here is some helpful information in regards to the NOW WiFi Pass. Connect to a nearby hotspot with NOW WiFi Pass If you are still having issues connecting, please reach out to the phone number provided on the confirmation email you received when you bought your pass.
I don’t have any other devices connected and the WiFi is working on my phone but when I try the laptop it says “An active pass was not found”. I tried multiple times in many ways and it seems it wants to force me to pay again, although I just paid a couple of days ago and it is working on my phone.
Thank you for spending the time out of your Friday to visit XFINITY over our forums page for help with the NOW Wifi Pass service. As someone who likes to stay connected to WiFi, I understand how important it is to have the service that you pay for working correctly. We are the right place to go for support.
Wifi Pass was working great however on June 17th my devices would connect to the WiFi Pass HotSpot but would no longer connect to the internet. I called the number on my transaction and I was asked to Forget the network and afterwards, it would either not find the WiFi pass or it would connect intermittently with the same no connection to the ...
I told him the6 took the money, and that I've been using the wifi all day. He looked and looked to find my account 9r soneth8ng that says I'm a customer of wifi pass. He just played stupid, so I ended the call. This guy didn't even know any details of what we were talking about. I then asked if somehow I had to already have an xfinity internet ...
I’ve forgotten my Wi-Fi password If you are asking about your Wifi network name and password (aka "Network Key"):