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Business Relationship Management focuses on business value realization through accountable business partners; advances in the scale, scope, and sophistication of the network effect; constant disruption as the 'new normal' business dynamic [3] decentralization of knowledge and the devaluation of traditional intellectual property [4] [5]
Customer dynamics is an emerging theory on customer-business relationships that describes the ongoing interchange of information and transactions between customers and organizations. These exchanges occur over a wide range of communication channels, such as phone, email, Web and text, including those outside of organizational control like ...
Customer relationship management (CRM) is a process in which a business or another organization administers its interactions with customers, typically using data analysis to study large amounts of information. [1]
The four relational models are as follows: Communal sharing (CS) relationships are the most basic form of relationship where some bounded group of people are conceived as equivalent, undifferentiated and interchangeable such that distinct individual identities are disregarded and commonalities are emphasized, with intimate and kinship relations being prototypical examples of CS relationship. [2]
The dynamics of strategy and performance concerns the ‘content’ of strategy – initiatives, choices, policies and decisions adopted in an attempt to improve performance, and the results that arise from these managerial behaviors. The dynamic model of the strategy process is a way of
Where necessary, relationships are promoted to entities in their own right: for example, if it is necessary to capture where and when an artist performed a song, a new entity "performance" is introduced (with attributes reflecting the time and place), and the relationship of an artist to a song becomes an indirect relationship via the ...
An example of forming an external relationship based on networking is engaging with a foreign organization, to increase financial gain and market share within the industry. This emphasizes the importance of forming external relationships, as this can push the business into having a more effective; higher position in the market, ahead of its ...
Knapp's relational development model portrays relationship development as a ten step process, broken into two phases. Created by and named after communication scholar Mark L. Knapp , the model suggests that all of the steps should be done one at a time, in sequence, to make sure they are effective.